Calemard's customer Service

Calemard's customer Service

Our After-sales department is dedicated to Customer Services : Commissioning, Training, Spare-parts and Repairs

Our After-Sales department is composed with technicians dedicated to each of our market segments. This segmentation allows us to better serve our customers, putting you in touch with specialists mastering your process and its constraints.

Our missions are :

  • Product trials and process feasibility Our showroom features our main unwinding, slitting and rewinding/spooling technologies for product trials and process feasibility. Our mission is to deliver the best in-house service and support, whilst efficiently and effectively demonstrating to you, our converting technology capabilities. Dedicated specialists are available to perform trials with different cutting technologies in order to propose you the best solution adapted to your specific product and need. Don’t hesitate to send us your products or to submit your request to our specialist.
  • Start up and commissioning of equipment worldwide : On site installation, checking, dry tests and training of operators by our qualified engineers to ensure an optimal production of your new or retrofitted equipment
  • Training of customer's operators : Our service proposes training of your operators to optimize our machine use and increase your productivity.
  • After-sales service : Our Sales assistants are at your entire disposal for your maintenance needs or spare parts supply. Don't hesitate to contact them :
    • For Textile/Technical Textile or Nonwovens machinery : Please contact Salima Hanfi by phone +33 (0) 477 90 72 71 or by e-mail : salima.hanfi@spoolex.com
    • For Rubber and other machinery : Feel free to contact Soraya Belgacem by phone +33 (0) 477 90 72 78 or email :soraya.belgacem@spoolex.com
  • Equipment performances evaluation and retrofit To keep your investment up-to-date, we propose several retrofits and tools, to upgrade your machines, their productivity, security and performances. You can find herewith our retrofit brochure for equipments dedicated to Textile/Technical Textile or Rubber product converting

We propose these services for our Calemard's and other machines improvement !

Download our Retrofit catalogues :